Sheffield Childrens Hospital C/D 5/1
Quizzes & Puzzles1 min ago
special delivery
20 Answers
Hi
I dont know what to do, im a little confused.
I sold an item on ebay about a week ago, and i sent it special delivery. I tracked the item, and it was sent without delay. But i got an email back saying the item in the package was not the correct item. Now, i only had 1 item for sale, so i know it is the same item as in the listing.
I know they are on the ham, as i know what i posted.
ANy advice?
I dont know what to do, im a little confused.
I sold an item on ebay about a week ago, and i sent it special delivery. I tracked the item, and it was sent without delay. But i got an email back saying the item in the package was not the correct item. Now, i only had 1 item for sale, so i know it is the same item as in the listing.
I know they are on the ham, as i know what i posted.
ANy advice?
Answers
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It does sound as if the buyer is trying to wangle another item out of you.
If you are absolutely sure you despatched the correct item, then stand your ground and tell the buyer they are mistaken. I presume eBay has a disputes procedure and I would suggest you invoke it and inform the buyer you are doing so - it may be that eBay hase prior knowledge of this person doing the same with other sellers. At the end of the day, it's their word against yours!
As you sent the package by special delivery, ask the Post Office to provide proof of signature because it may be that someone known to the buyer signed for it, and substituted the contents (I know I'm just an old cynic, but there are some unscrupulous people out there).
If you are absolutely sure you despatched the correct item, then stand your ground and tell the buyer they are mistaken. I presume eBay has a disputes procedure and I would suggest you invoke it and inform the buyer you are doing so - it may be that eBay hase prior knowledge of this person doing the same with other sellers. At the end of the day, it's their word against yours!
As you sent the package by special delivery, ask the Post Office to provide proof of signature because it may be that someone known to the buyer signed for it, and substituted the contents (I know I'm just an old cynic, but there are some unscrupulous people out there).
If it WAS royal mail, use the track and trace on their website. Signature cards have to be retained and despatched exactly for this purpose - so customers can see who signed, when etc.
But going back to your problem, if you only had the one item for sale, and the buyer bought it as described, then that's down to them surely.
But going back to your problem, if you only had the one item for sale, and the buyer bought it as described, then that's down to them surely.
Did you offer any sort of returns policy to the buyer when you put the item on e-bay? I used to sell alot fo stuff on e-bay and there are some real idiots out there!
Try and maintain a good communication with the buyer if you can, to try and avoid negative feedback. Ask them how the item differed from what they were expecting. Ask them to look carefully at your listing and explain what they mean about it being different. Then you will be able to deal with the problem. If they are just being an idiot, then you should be able to get some assistance from the sellers guide on e-bay. Also, was your description in the listing absolutely accurate? If you stated any faults or that it was "sold as seen" or "no returns or refunds" then you are probably OK, but sometimes it is easier just to get them to return the item and offer a refund (don't give this until you have safely received the item back in its original condition). Then you can just relist it and cut your losses! You can also block buyers on e-bay so they can never bid on your stuff again, as you do get some real time wasters out there.
There is lots of help and information for sellers available on e-bay, so I would advise you to use these resources when dealing with this.
Try and maintain a good communication with the buyer if you can, to try and avoid negative feedback. Ask them how the item differed from what they were expecting. Ask them to look carefully at your listing and explain what they mean about it being different. Then you will be able to deal with the problem. If they are just being an idiot, then you should be able to get some assistance from the sellers guide on e-bay. Also, was your description in the listing absolutely accurate? If you stated any faults or that it was "sold as seen" or "no returns or refunds" then you are probably OK, but sometimes it is easier just to get them to return the item and offer a refund (don't give this until you have safely received the item back in its original condition). Then you can just relist it and cut your losses! You can also block buyers on e-bay so they can never bid on your stuff again, as you do get some real time wasters out there.
There is lots of help and information for sellers available on e-bay, so I would advise you to use these resources when dealing with this.
I was selling a Nokia N95 unlocked, and i put this in the listing. They knew it was what i was selling. Once they bought the phone and paid, i put it in bubblewrap n all that, n put it in a box and sent it SD. So its nothing to do with the colour or such as i took a pic of the actual phone.
Person claims i sent a leather case and not the phone, but i know 100% that i posted a phone to them.
Person claims i sent a leather case and not the phone, but i know 100% that i posted a phone to them.
Sorry to hear that, sounds like you've just ended up with an idiot who is trying to get something for nothing (and there are a few of these). Has the buyer left you a negative feedback or gone through the dispute process? If so, just answer as accurately as you can. Occassionally e-bay will remove a negative feedback if the dispute is resolved satisfactorally in your favour. Sounds like you did everything right. Sorry to hear about your troubles - you might just have to put this one down to experience. Check the buyers feedback. Have they got any negatives? I would definitely block the buyer so they cannot bid on any more items you are selling.
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