travel agents complaint

[annmoore]

went on a family holiday in august and it was a holiday from hell, i wrote a complaint letter and sent some photos to first choice. had no reply so sent them another letter a month ago asking if they recived my complaint and photos and still no reply, what id like to know is can they ignore my complaint letter ? and ignore my letter i sent them asking if they had recived my letter and photos

[jno]

send it again registered, just to make sure. Things do get lost (though I bet that isn't what's happened).

Is there something in the back of their brochure about a complaints procedure?

[jno]

oh, and keep records of dates and contents of anything you mail.

[B00]

Follow these guidelines and you won't go far wrong.

http://www.abta.com/consumer-services/travel_p roblems.

when you write to them, bullet point you list of complaints. No company want's to read a long monologue.

Don't demand and expect a full refund- you most definitly won't recieve that. Be realistic with what you'd expect as compensation. For example, the cost of your flight would have been about 75% of youir holiday costs, to to expect a full refund because the hotel was a mess is un-realistic and won't even be contemplated by any holiday company.

Lastly- good luck, be persistant, but above all don't threaten, unless you REALLY know what you're talking about and try to keep level headed about it.

[annmoore]

sent another letter recorded delivery 2day
thanx