pay-pal

[capri-sun]

PAY-PAL, from the world of ebay...
has anyone had a nightmare with this so called friendly service that cant go wrong.......!!

[steve.huntly]

Yes I once bought an item and it never turned up. Still no refund and this was 3 years ago! What problems did you have?

[logic]

yes ,on two occasions, I was paying a wholesaler via pay/pal, but the transaction was turned into an E/Cheque for reasons that i do not yet understand, as I have sufficient funds in my account to cover any purchases that I make, although this is no great hardship, It can take nine or ten days before the E/Cheque clears, meaning that my delivery is held up, and also my customers are waiting for goods,

I must add that this was over a year ago and has not happened since,

[Ethel]

If you make sure you understand the terms and conditions properly and actually stick to them, it's really quite good.

What problems are you having?

[capri-sun]

hi steve.
well in a nut shell, over a period of 12 months i built up a very good responce from ebayer, but it only takes one to spoil the crop. sold him some stuff, sent it to japan where he lived, at his own request didnt get it signed for, now he claims he hasnt had the goods, he wants me to send the p.o proff of posting and paypal are going to remove the money from my account, because they always favour the buyer, so in short, they are the judge and jury!

[pink-kittens]

PP do not always favour the buyer.
CoP is not proof of delivery; had you got PoD ie; signed for upon delivery, you, the seller, would win

A lesson learned, don't blame PP for your 'mistake' and maybe the items haven't genuinely turned up? Under DSR's you are, by law, obliged to refund all costs because you are a business seller

[Ethel]

Yes, you must always send by a trackable method.

PayPal isn't the problem here. Either the goods are genuinely lost in the post, or your buyer is trying to scam you,

Don't forget you can claim compensation for the lost goods from the carrier you used, assuming you had proper insurance and kept the proof of posting.

Not sure the DSR rules apply outside the UK

[capri-sun]

the goods were sent at the buyers request, he didnt want to pay for the items to be sent airmail secure, i gave him several quotes of prices to cover this cost and he refused, i still have the p.o.p and yes paypal do favour the buyer as they have told me in a recent email.

[pink-kittens]

It matters not what your buyer requested as you can see from your PP claim. Sending signed for protects everyone, but mostly you, the seller
the only one losing out in this is you. How much was the item?

Ethel, you may well be right about DSR's thinking about it however, this ain't gonna help capri anyway :/

RM are losing parcels on a daily basis - alwasy send for via a trackable means

[Ethel]

You can't prove that the buyer received the goods and it was your choice to risk sending by an untracked method, which is totally outside PayPal rules.

As the seller, the buyer should abide by your terms and conditions and if he doesn't like them, he can go elsewhere.

I would never send goods of value without using a trackable method.

Claim from the carrier

[pink-kittens]

Usually because they have to by law, thats why they 'favour' - come down on the side of the buyer because many sellers do not understand and do not follow DSR's
Certainly inside the UK, even if your buyer receives and item and sends it back you must refund all costs inc return postage. Lost items must be treated the same bar return postage

[Ethel]

With lost items, you must refund the full cost, including postage

The buyer must not be out of pocket by a penny

[pink-kittens]

I said bar return postage because on lost times there is no RP to refund
Didn't make myself very clear

[natalie_1982]

My brother sold a t-shirt on Ebay, it had never been worn but had nolabels and was advertised as such. The buyer, upon receipt of the item, said that there was a big hole in the back and a dispute was opened. My brother provided photographs to prove that the item did not have a hole in the back as the buyer alleged, but he agreed that if the buyer sent the item back in it's original condition then he would refund the buyer. When the item finally arrived weeks later it stunk to high heaven of body odour, the top had obviously been worn for a long period and even had staining around the arm pit area.

My brother refunded the buyer despite being out of pocket as he now cannot sell the item, but put it down to a lesson being learnt.

The said refund was pending via Paypal on 7th November and had to be paid by 12th November, Paypal pending message said it could take up to 13th to clear. However, my brother received a telephone call and a letter from a debt collection agency for the sum of �75 claiming he had not paid the refund as requested. The transaction including postage came to less than �20 and now my brother has a debt collection agency chasing him because, in my view, Paypal took the side of the buyer with no question!

[pink-kittens]

so tell me why your brother doesn't just print off the Paypal transaction and send it to debt agency? Easily solved as it must have gone through by now.

Frustratingly, PP usually take the side of the buyer in an SNAD unless its a fake item and can be proven by the buyer, then mostly they take the side of the seller

[natalie_1982]

Ok, I will tell you! Blimey!

He told the debt agency over the phone what had happened and they agreed to speak to Paypal, as the payment was due to clear the following day. I haven't spoken to him since to find out if it was all sorted out in the end - I would hope that Paypal would see that the payment had cleared on the 13th and realise that perhaps they had been a bit previous with calling on the debt collection agency and so drop the �50-something charges that the debt collection agency adds on, although obviously they are not at liberty to do this.

And if it was that easily solved the whole situation, which has been going on for month, would have been sorted by now!