No sound

[Grandpappy]

My system was infected 5 days ago with Trojan Horse Downloader.Zlob and became unusable. My local shop (�50!) cleared the infection , but now I'm having to re-install all of my progs. etc. ( no bad thing really, 'cos I had far too much on it anyway) but I'm struggling trying to get my sound back!!! There's probably an easy way,but I can't find it!

Help,please. Be charitable , it's nearly Christmas!
Cheers

[MrBounty]

Personally, i'd get back in touch with the "local shop" - there should be no need to delete anything to get rid of a trojan.

If they did have to do a fresh reinstall of your operating system, then they should have had the decency to give the machine back to you in working order - that is what you paid for.....

[pauln90]

I presume that all the shop has done is formatted the hard drive in which case you will need the motherboard drivers installing. These would have originally been supplied on a disc with the pc. If you dont have the original disc then go to the website of the motherboard manufacturer and download them from there.

[funnygirl]

You could have saved money by using one of Chuck's recommended virus removers!

Works a treat!

[MrBounty]

No offence to Grandpappy, but i am assuming that he's an older chap who, i doubt, would want to open up his machine to check out the motherboard.

Like i said, take the machine back to the shop and get them to reinstall at least the drivers for the hardware, seeing as it would have been them that removed the drivers.....

[ACtheTROLL]

I'm with the bounty boy

however ... it sounds like they haven't installed the sound drivers .... (and who knows which other ones as well?)

go to control panel | system | hardware | device manager

there shouldn't be any but look for no entry signs
http://kb.wisc.edu/helpdesk/page.php?id=502

(at least if you are counter banging you'll sound as if you know a bit about the job '-)

(did you by any chance get a disc (or discs) with the machine?)

[coalgirl]

No Sound, I am a silver surfer and do not understand all this about Trojans, but last evening a programme called 360 Antivirus claimed to have found all kinds of nasties on my laptop. I use Avast antivirus so tried to turn 360 away but later discovered it had loaded and appears as an icon. Nothing seems wrong, I have sound and all the usual programmes except that the laptop refuses to remember my user name etc and I have to log in each time I want to access e-mail, answer bank etc. Do I have a problem? I know this sounds more like a question than an answer but it is a related subject.

[trish432]

�50, thats disgusting, formatted your drive, without permission, from the sound of it. The least he could have done was reinstall your drivers.