Quizzes & Puzzles3 mins ago
Have I been ripped off? Part 1
Hi, I am looking for some advice as I think I have been ripped off. On 10th Feb I tried to purchase an item from www.essencia.org.uk at a price of �64.99. I took the option of Paying with my credit card via Paypal, but when I tried to make the payment my PC crashed. I then went back to the essencia website to check the my account section, and it showed (and still shows) no transaction history. I assumed that this meant my payment had not been made. I then found a different website that had the item I wanted and I made an online purchase. I was contaced later that day to be informed that the item was out of stock, so I cancelled my order and no payment was taken. I searched for a couple of days to see if the item I wanted was available elsewhere, but with no luck. On the13th Feb I went back to the essencia website and tried again, and this time I was able to make the credit card payment via Paypal. On the 14th I was contacted by someone at essencia who said that the item was not available. My request for a refund was acccepted, but as yet no refund has been made. On Monday I looked at my Paypal account and have noticed that the original payment on the10th, and the second payment on the 13th were both taken from my credit card, so now I have paid essencia �129.98 without having received anything. I have sent 2 messages to them via their website, but still no reply. I looked on the essencia website again to see if there are any other contact details, and there is only the 'contact us' option, which is how I sent my earlier 2 messages anyway. My Paypal account shows an email address for them, but when I tried to send an email to this address it bounced back as non existent.
Please see part 2 of my post.
Please see part 2 of my post.
Answers
Best Answer
No best answer has yet been selected by 36TEAK36. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.I wouldn't panic ,it's early days yet ...Essencia seem to be re-building their website and may not be able to contact you.
PayPal will tell you to wait so many days, before entering into a dispute....give it a bit longer.
Keep your e-mails regarding these transactions, as it will be easier to deal with if you file a dispute.
Having had one or two myself , I have found PayPal to be pretty enthusiastic when it comes to getting your money back...!
If my wife catches me checking up Essencia's web-site I'm going to have a pretty good excuse...can you help me with that...!
PayPal will tell you to wait so many days, before entering into a dispute....give it a bit longer.
Keep your e-mails regarding these transactions, as it will be easier to deal with if you file a dispute.
Having had one or two myself , I have found PayPal to be pretty enthusiastic when it comes to getting your money back...!
If my wife catches me checking up Essencia's web-site I'm going to have a pretty good excuse...can you help me with that...!