It isn't fair, but it must also mean that the person who interviewed and recruited her has either not chosen the right applicant or the trainer has not given her the right training. If she has managed to work successfully in a supermarket then there is no reason, other than abit of new job nerves, that she shouldn;t cope in a pub. It sounds wrong and a lame excuse, but if the pub employs less than the minium qualifying staff for employemtn law to count i think there is little to be done. But her father should not have intervened as this would show immaturity on here part, she should have asked for a face to face meeting