opening meter reading discrepancy help!

[pinkfluffo]

Hi i moved house 3 months ago now. I gave my electric company the opening meter reading like you do. Ive recently had the bill through and they have the reading as different and have charged my an extra �50 for electricity i havent used. I phoned them and they said they will have to open a discrepancy case as the reading they have is different.
Now i know what the opening reading was and phoned at least twice to give them this. How can they have a different figure? (they didnt have anyone come and read the meter on the day i moved in by the way.
How does it work when you move house i mean cant they check the final reading of the previous occupants with whoever they had there electric with? How do i prove what the reading was? It seems really unfair are they just trying to swindle me?
Any advice please thanku so much.

[pinkfluffo]

Anyone?

[pinkfluffo]

wow what a pointless website

[ACtheTROLL]

you argue with customer service like everyone else... what do you expect people to say?

wow what a pointless question ... half an ounce of common would answer it for you

[dzug]

Be a bit more patient with them than you have been with us.

[redman41]

You must always arrange with your energy supplier to have a first and last meter reading taken when you move house.
You should have contacted them and arranged a meter reading at your new address along with a final reading at your old address. You have brought the problems upon yourself by not doing this.