Ebay item - goods not received, lost in post.

[giggles321]

An item I purchased via Ebay has not reached me (I paid via paypal). I am in contact with the seller by email who says they will put in a claim form with the P.O. (after 15 days from receipt of posting) to get a refund, stating that the P.O. could take some time in sending the refund, soon as they get it they will refund me. (They are also emailing me via my private email address). Where do I stand with this? When should Ebay get involved in this (if at all). I dont want to leave it for weeks then find out I cannot claim my money back as it is to late.

[Rollo]

You should file a disputefor an item not received via the Paypal site, and then escalate the dispute into a claim. You must file the dispute within 45 pays of paying with paypal.

It is not reasonable for the seller to make you wait like that.

[sn�gs]

''It is not reasonable for the seller to make you wait like that.''

Unless it was clearly stated in their auction description...

[giggles321]

I know its not there fault its been lost in the post and I appreciate the P.O. have to look into the lost goods, I just feel a bit mean in filing a dispute.

[Rollo]

It's not the seller's fault if it gets lost, but it is their responsibility to either get your item to you or refund your money.

Don't wait more than the 45 day limit or you may end up with nothing!

[giggles321]

Thanks for your reply, much appreciated.

[sammmo]

all depends how much your talking about in money .. if its only a few pounds see how much the post office offers you..I bought a cd for 3.50 once and never received it. told the post office and filled in the form for lost item and around 5 weeks later they sent me �10.00 .. if the chap who sent it you has 100% record let him do the running around he may even offer you a refund to keep his unblemished record.. if its not sorted in a few weeks put in a claim..I have bought and sold on ebay over 350 times and have only lost this one thing.. so thois is rare don't be put off..

[giggles321]

The item was �16 plus �2.99 p&p. It will be the "seller" who gets the offer of money, all I will get from them is �16, possibly not the p&p back. There rating is 1132 with 100% positive feedback of 569 in the last 12 months.

[trish432]

You should always communicate with the seller, through contact seller in ebay, not through private email.
At least, then ebay are more aware of what is going on.
Probably ok in this case, but save your emails, in case of dispute.

[Rollo]

Well, I would want all of my money back including the p&p element that I paid. That's what a "good" seller should refund, and if they don't then that is a good reason to use the paypal dispute/claim procedure.

I don't think there can be any justification for a buyer being out of pocket if the item they purchased is not received.