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sky + card

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afcjan | 20:02 Sat 06th Jun 2009 | ChatterBank
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I have just inserted my new sky+ card into the sky box and it wont record anymore.

The number on the old card is not the same as the number on the paperwork they sent but the new card has the same number as the paperwork.

any ideas why its not working and what shall I do about it,.
TIA
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