tesco complaint

[boingboing]

Hi, about 3 months ago I bought a ready meal from my local Tesco Express only to find an inch long bit of plastic in it. I was advised to either return it to the store or send it to the Tesco address in Dundee (Baird Avenue?). The letter and bit of plastic along with the card surround for the meal was sent on the 10th March this year. To date I have not received any acknowledgement of receipt of item let alone an apology from Tesco. Is this normal, should I allow longer before pursuing the matter? Unfortunately I also purchased an ink cartridge last weekend (cost approx �20) which clearly isn't working in my printer. I have no receipt, the cartridge however is a Tesco brand. Where do I stand on this? My patience with Tesco is slowly running out...any help much appreciated thanks

[Buenchico]

Tesco normally respond within a week or so to postal complaints. So it's certainly worth chasing up your original problem.

Some new ink cartridges (even those from the manufacturer) seem not to work until you've performed several 'deep cleans'. Assuming that you've done that (and, of course, that you bought the correct cartridge for your printer in the first place), Tesco must remedy your problem. They're definitely obliged to offer a replacement but it's also likely (because you've never legally 'accepted' the goods as satisfactory) that you can demand a full refund instead. The absence of a receipt is irrelevant; your rights remain unaffected. You simply need to show that you purchased the product at Tesco. Their brand name on the packaging is sufficient proof of that.

Chris