Refund personal details

[madmaz50]

When getting a refund for a clothes item (skirt) from a retail clothes shop, can the shop demand your name and full address for their records ?

[redcrx]

i think they request it to prevent staff from putting false refunds through.
Why not just put fake details down?

[Leggalyblond]

What are you worried about?

Did you steal the skirt?

[bubbles4920]

why would staff put false refunds through?

[dot.haukes]

This is a policy inplace to prevent profit/stock loss as well as the staff , we use this procedure and it is a matter for disciplinary if staff fail to request and obtain the customers details. it is as much to protect the staff from any security issue as it is about accounting for refunds for stock purposes.

However, we are only a concession in Debenhams and Debenhams themselves do not ask for the customers details. We cannot demand the customer fills the return docket in, but as it is company policy we can refuse to carry out the refund if it is not adhered to.

[bubbles4920]

i still dont understand, if staff put a return through, even if theyve bought an item themselves, surely they are returning it for a reason and getting their money back like anyone else. whats the issue? they arent stealing.

[dot.haukes]

you would be surprised, imagine a member of staff buys something and gets their staff discount off it, then gives it to someone else to return and say they have no reciept so they get an exchange at the full value, then they try to return that replacement item for a full refund, all it takes is an unsure member of staff behind the till and there is an instyant loss.
all sorts happens in retail, we have had a gang of men and women going into a branch, picking up expensive handbags, putting them in a debs carrier, taking it to a till, saying they have lost the reciept but can they exchange it, so they exchange say a �60 bag for a �65 bag, pay the extra �5 cash and they have a recipt that shows they paid cash. then they travel to another Debs ask for a full cash refund and they have been getting away with it, up until recently anyway.

[Buenchico]

Your question doesn't make it clear why a refund was being sought. If the skirt was faulty (e.g. it had a stain, or it wasn't the size stated on the label) the purchaser had a legal right to a refund and the shop had no right to place any conditions (such as providing your name and address) on the provision of such a refund.

If the skirt was not faulty, the shop was not obliged to offer either an exchange or a refund. If they agreed to do so it was purely an act of goodwill and as such they could make whatever conditions they chose. (e.g. they could have agreed to provide a refund but only on condition that you handed over full details of all your bank accounts, together with copies of all your school reports and a current cv. They could have additionally stated they'd only hand over the money while you were standing on your head, stark naked, singing the Lithuanian national anthem backwards).

Chris