new cooker,grill not going red or hot?

pinkcowprint | 13:52 Tue 13th Oct 2009 | How it Works

5 Answers

my gran just bought an ex-display cooker from comet,she has got it home and realised theres no instruction manual,she didn't mind as surely its simple to use a cooker??she tried grilling a sausage this morning and 20 mins later they were still raw!i went round to have a look and the grill light comes on,the grill pan gets hot but the grill frame itself doesn't go red and i can put my hand under it and its only warm?its as if the oven is on but this is impossible as they are seperate with the oven underneath?im baffled!any ideas??

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Androcles

What sort of cooker is it? Is there a double control?

For example, in our old cooker there was a knob you turned into one of two positions, 1st and the grill came on in a central band of the grill, 2nd position it powered up the whole grill. The second knob had five separate positions to control the amount of heat.

On our new oven there is a knob which you turn to 1st position and top oven comes on 2nd position and the grill comes on, and there is a second knob which controls the amount of heat coming out and that is measured in degrees with a complete range across the whole grill. Even at low, the whole grill heats up.

pinkcowprint

Question Author

its a belling one,thats all i know but it has the grill knob and an oven one,i know what you mean ill have to go and have alook at my grans again,but there are no other knobs apart from each hob one and the oven??it is also fan assisted,the pictures above the grill nkob have a pic of fan assisted or not,but the knob wont turn that far to choose either?hmm im confusing myself now!

Jemisa

pcp, Try Googling 'Belling' email them tell them of your prob. They're a reputable Co. I'm sure they'll help.
Good Luck.

J

Mortartube

Why doesn't your Gran speak to Comet and tell them that the grill does not appear to be working. Just because it is an ex-display model, it still has to be fit for purpose unless you were informed of any faults.

If they still have the same model in stock at the showroom go in and ask a salesman to ive you a demo of how the grill works so you know if it has a fault or not.

Comet should be quite willing to help in this dept. Particularly if you go in and they think you are a new customer wanting to buy one. Just look at it and ask how the grill is turned on then say you will go home and have a think about it.