Payment by debit card

[KRUSTYMAN]

I have a problem with a purchase I made online. I purchased a product for £180 on the internet ( It was a company I had used before so I felt quite confident) but it has failed to materialise. I know there are problems with delivery up and down the country so I shouldn't be surprised for it to be late. However when I did manage to get in touch with the supplier he wouldn't tell me who the courier was so that I could, hopefully, find out if they had the parcel etc. I paid by visa debit - where do I stand as to reclaiming the money or a refund? TIA

[hc4361]

Answered on your other post. You can claim a full refund from Visa for non delivery.