debit card payment?

[KRUSTYMAN]

I have a problem with a purchase I made online. I purchased a product for £180 on the internet ( It was a company I had used before so I felt quite confident) but it has failed to materialise. I know there are problems with delivery up and down the country so I shouldn't be surprised for it to be late. However when I did manage to get in touch with the supplier he wouldn't tell me who the courier was so that I could, hopefully, find out if they had the parcel etc. I paid by visa debit - where do I stand as to reclaiming the money or a refund? TIA (Yes I know that I'm a pain and have asked this question in two other catagories but I felt that the three catagories were all likely to give me the relevant answer - sorry)

[Dodger666]

I'm sure you know your first mistake was paying by Debit Card and not a Credit Card. Had you used a credit card you could approach the card company for a refund if the goods don't materialise as the item cost more than £100.00.

This webpage gives advice for your situation, there are probably many more:-

http://www.thisismone...443846&in_page_id=111

[Whoever]

Standard consumer advice these days is to pay for internet purchases using a Credit Card since, as Dodger has pointed out, if the goods are not delivered or the site isfraudulent, your Credit Card provider is responsible for providing any refund over £100. Debit cards, unfortunately don't have the same protection so always use a credit card in future when buying online. Some people recommend using a separate card for online purchases, but unless you're a very regular online buyer, you may not want to have this extra hassle.