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Insurance repair job
My car has been at the garage being repaired for three weeks phoned several times to ask on the progress and feel I am being lied to, they are now saying it will be ready Tuesday next week so all in all almost a month. Do they get paid by the day by the Insurance could that be the reason they are hanging onto it, btw the day I dropped it off they told me the parts were in. Any ideas anyone?
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it would most likely be the wait for parts that would be the issue regarding teh time on repairs to your car.
they do not actualy order the parts until they recieve the car and go ahead from the insurance to do the work.
some cars parts can be very difficault to get a hold of as for what ever reason stocks are low and they have to be maufactured.
its not just off the street who have to wait for parts .. however as long as they are supplying you with a car for the interim period while they have your car. there would be no real loss.
they only get paid for the job " insurance firms " are very good at getting the work done for the quoted price .
they do not actualy order the parts until they recieve the car and go ahead from the insurance to do the work.
some cars parts can be very difficault to get a hold of as for what ever reason stocks are low and they have to be maufactured.
its not just off the street who have to wait for parts .. however as long as they are supplying you with a car for the interim period while they have your car. there would be no real loss.
they only get paid for the job " insurance firms " are very good at getting the work done for the quoted price .
well i cannot comment on that particular garage , only what i have seen in my day to day work .
what i just stated is the normal procedure.
if you are unhappy call the insurance company and ask what is taking so long. as they are the ones to be paying the bill after all the garage will be more likely to respond quicker .
what i just stated is the normal procedure.
if you are unhappy call the insurance company and ask what is taking so long. as they are the ones to be paying the bill after all the garage will be more likely to respond quicker .
4 weeks can indeed seem like a long time
but as i said if you are concerned , the insurance company would be the place to talk to .
if the garage isnt performing to their standards they would not continue with their contract .
insurance work does not pay as well as of the street repairs so im lead to understand , however it is a large praportion of a garages income so they do tend to do their best when dealing with them.
but as i said if you are concerned , the insurance company would be the place to talk to .
if the garage isnt performing to their standards they would not continue with their contract .
insurance work does not pay as well as of the street repairs so im lead to understand , however it is a large praportion of a garages income so they do tend to do their best when dealing with them.
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its all down to workload,at the end of last year bodyshops were on there knees, made staff redundant etc. Come the new year with the ice and snow and the amount of work has gone through the ceiling, bodyshops are struggling to cope, in some cases work has increased 10 fold,And for obvious reasons they wont or cant employ any more staff, another month or two and the business will drop off again. The other thing you have to take into account unlike a mechanical repair where only one person is involved, with a body repair it can be 4 or more -
1 to estimate
1 to strip
1 to panel
1 to paint
1 to polish
1 to fit up (may or may not be the person who stripped)
1 to do any mechanical ie geometry/suspension.
1 to valet/clean
now take all those factors into account and you can see how difficult it is to plan the workload through the day ...then bear in mind theres imobile cars being thrown at you all day long...and everyone wants there car back first !!! Its a logistical nightmare
As regards payment they dont get paid until the vehicle is handed back and the insurance invoiced, ONLY for work done.
Guess what ? i work in a bodyshop....the last 6 weeks have been total chaos..
1 to estimate
1 to strip
1 to panel
1 to paint
1 to polish
1 to fit up (may or may not be the person who stripped)
1 to do any mechanical ie geometry/suspension.
1 to valet/clean
now take all those factors into account and you can see how difficult it is to plan the workload through the day ...then bear in mind theres imobile cars being thrown at you all day long...and everyone wants there car back first !!! Its a logistical nightmare
As regards payment they dont get paid until the vehicle is handed back and the insurance invoiced, ONLY for work done.
Guess what ? i work in a bodyshop....the last 6 weeks have been total chaos..
you are not alone, we have vehicles that have been here 2-3 weeks we have not even touched yet , and they are already screaming for their cars back !
any driveable vehicles we are booking 3-4 weeks ahead.
we actually quote 10-14 working days on a repair like yours (asuming its replacement panels) during normal conditions add a few days of ice and snow and any plans / time scales got right out the window.
any driveable vehicles we are booking 3-4 weeks ahead.
we actually quote 10-14 working days on a repair like yours (asuming its replacement panels) during normal conditions add a few days of ice and snow and any plans / time scales got right out the window.
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