Insurance renewal

[Toleman]

Admiral have sent me a car insurance renewal for the same cost as last year. Ha! Shopped around and found it for £250 cheaper.

Anyway it says I am required to ring them to opt out of the renewal. Why should I have to? Anyway they have the wrong debit details now - I damaged the card and my bank changed the numbers.

Do I have to ring them still as the payment will just decline? Then they will ring and I will say, "match this or no thanks."

Thanks, Chris

[Androcles]

It may not be a good idea to really upset them by going for a renewal which then bounces as they have the wrong payment details. THey may try and claim you have breached a contract depending on the policy (it may say renewal is automatic unless you opt out for example. In any case what if you want to go back to them another day? I suspect if you mess them about, you might find other companies find out - don't they have a blackmarking system of some sort?

[in a mo]

Make sure you phone them It is always best to have the last laugh without the driving ban .DO IT NOW

[ABerrant]

"Why should I have to?"
- because you have a legally binding agreement to do so.

"Anyway they have the wrong debit details now - I damaged the card and my bank changed the numbers."
- those new "numbers" are linked to the same account as the previous "numbers" and it is not unheard of for a debit card payment to be accepted using the previous card number where a continuous authority is in place.

Do yourself a favour and ring Admiral to cancel else you could find yourself being charged for insurance you do not need or want.

[Toleman]

So where is this legally binding agreement? It says nothing on my previous documents about this. I have no problem ringing them, I just hate this system of opting out of stuff. If I want this service, I will opt in.

Then they use an 0844 number for renewals... Might just ring their 0800 number and ask to be patched through.

Cheers for the answers.

Chris

[boxtops]

If your new insurers are anything like mine, they will want you to send them proof of your no claims bonus, I had to get a written confirmation from the previous company to evidence my NCB years. They will therefore have to know that you are going elsewhere. Why are you making such a big thing about it? All you have to do is ring them up and say "thanks but no thanks, I got a better deal elsewhere" - simples.

[Toleman]

They sent my NCB proof with the renewal.

I don't think I am making a big deal out of this. There are just a few things that add up to annoy me.

If one was a bit dim, these big companys just take advantage.

[ABerrant]

"So where is this legally binding agreement?"

- I suggest you look at page 30 of your insurance policy booklet from which I have reproduced the following text:

At Renewal
In order to offer you continuous cover on your policy, EUI Limited will arrange for your policy to be automatically renewed.

Unless we hear to the contrary, EUI Limited is entitled to assume at renewal that your details have not changed and you have the consent of the card holder.

If you wish to make changes to your policy then, unless you inform us otherwise, EUI Limited will charge the payment details (card or bank account) held on record for any additional amount due.

You may inform us of any changes or opt out of automatic renewal at any time by contacting our Customer Service department. We will also contact you with a reminder that your insurance is due for renewal.

[munchie63]

not sure why you don't want to ring them.

I left my previous company in january. I had the same continuity clause - they do it to ensure you're always covered, but also to get a sale from people too lazy to shop around. Having rung them, I told them how much cheaper my quote was, and they said ok, can't beat it, we'll send out cancellation letter and NCB.
hardly a problem. So what if they know you've gone elsewhere

[JackDanielsU]

why if you damaged the card did they give you a completely new "account" - surely it would have been more practical to issue a new card, with the only differenve being start dates, issue number etc

And yes give them a call, email, letter if you wish to cancel the policy. Makes your life easier, and the insurance staffs lives easier

[Toleman]

All sorted.

Jack - im not sure. the letter that came with the card said for security we have changed your card number slightly (16 digit) so the last 4 digits changed?!

Chris