phone problems

[ballet]

having problems with a crackling phone line unable to make or take calls
Any advice welcome.

Thanks sarah

[craft1948]

er report it yo your service provider.....

[craft1948]

^ to

[welshlibranr]

Hi sarah, I had a similar problem a few months back, if you go on to the bt website, you can request them to test your line, if they find a problem they'll call you, and investigate, they sorted mine, took a few days, but it's been fine ever since! good luck with it.....................

[ballet]

just to let you know its been reported can i contact bt when im not with them.

Thanks Sarah

[craft1948]

I wouldn't have thought so Sarah as they won't have any of your rental details, you'll need to contact whoever you pay your line rental to....

[ballet]

my package contains free line rental so who does the line be long to.

Thanks sarah

[ChuckFickens]

Before reporting a fault find the main BT socket and remove the two screws on the face plate and pull it away from the main part of the socket and there will be another phone socket behind the face plate. Plug a phone into that socket and try it.

The socket behind the face plate is the point that responsibility for faults changes from BT to yours so if it's still noisy when pluged into that socket it's BT's problem to sort out, if it's quiet then it's a problem with your internal wiring and is your responsibility, not BTs and they will charge you about £150 to come out if you report it.

[AlBags]

You report (and chase up) the Phone line service provider (not the operator)
Craft is correct : )
If free line, still whoever you pay for the service.

[welshlibranr]

My package also contains free line rental, but BT still supply the line to Talk talk, who are my providers, I notified them, but was still able to ask BT to test my line, they do it while you are online, and give an answer in a few minutes, if there is a problem, they will then investigate.................have a look on the BT site, and ask for a line test anyway, if they can't do it, they'll let you know...........

[Prudie]

I thought BT were responsible for the line up to entry of the house whether you pay them line rental or not. If you don't then your provider rents the line off BT anyway.

[ballet]

the phone is now dead. and sometime crackliing
thamks sarah

[theshedman]

Hi ballet, I know that you have been given some good answers but one hasn't been asked yet. How are you connecting to the net, is it the same line. If it is then it could either be your phone or if you are on broadband it could be the filter that you connect it to.

[ballet]

yes i am contacted to in internet and have flitters on phone sockets i am only able to access broadband from thursday of this week. worked all right up and tell then. cant report the the fault to bt as im not on there records.

Thanks Sarah

[theshedman]

Hi, have you tried disconnecting the filter and plugging the phone straight into the socket. If you do that and the phone works then you will know that the filter is faulty. Worth a try before you call someone in.

[ballet]

provider email this morning book to be contacted monday.

thanks sarah

[ballet]

been told there is not fault on the line or at the exchange was told they been in touch with bt what happens next.

your advice please

Thanks sarah

[theshedman]

Hi, have you tried taking off the filter yet and seeing if the phone worked without it. Another way may be to take the phone in to a neighbours and ask if you could plug it in just to see if the phone works. Be cheaper than engineers callout if they say there is nothing wrong with the line.

[ChuckFickens]

Have you tried what I said in an earlier answer yet?

[ballet]

yes i've tried the flitters problem still there
thanks sarah

[ballet]

just walked past the phone to try it and it is working its a mystery.

thanks sarah