ChatterBank2 mins ago
Reverse Psychology-Call Centres-Try it !!
73 Answers
Five minutes ago.
Call Centre-Hello can i talk to Mrs ............?
Me- Yes that me. How can i help you?
Call Centre -Is that Mrs ................i'm talking with?
Me -Yes this is she what can i do to help you?
Call Centre -Why are you being so rude -you dont normally talk like that (true as it happens) dooooooooooooooooooooooooooooo !!
Result !!!!!!!!
Call Centre-Hello can i talk to Mrs ............?
Me- Yes that me. How can i help you?
Call Centre -Is that Mrs ................i'm talking with?
Me -Yes this is she what can i do to help you?
Call Centre -Why are you being so rude -you dont normally talk like that (true as it happens) dooooooooooooooooooooooooooooo !!
Result !!!!!!!!
Answers
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Vibes, Started off as Customer Services section, ended up a a call centre where customer service didn't matter. What seemed to matter was how many calls you got through and getting rid of customers asap. The amount of knowledge we needed was quite overwhelming and kept changing. I found it exhausting, but the pay was good and we got free food. Getting too old I suppose!! I need a nice quiet, steady life these days ;o)
-- answer removed --
"I operate on the basis that my phone exists for my convenience and not anyone elses. Thus I never answer withheld numbers or odd looking numbers and only answer the numbers I know or am expecting. That way, I never really end up having to converse with anyone I don't want to. "
This is exactly how I think, just like Barmaid. ^^^
This is exactly how I think, just like Barmaid. ^^^
OH did something on line a few weeks back, an American guy rang us nearly every day when we were out at work "Hi this is ***, ring me back on this number" - clear off. I rang back and left a message on his answerphone saying we work irregular hours and his calls were becoming harassing. He hasn't called back since (ssh).
When I used to get the calls, i just reversed the questions:
Me: hello.
Caller: hello is that Mrs x
Me: yes it is, can I just do a quick security check?
Caller eh umm...
Me: can you please give me your full name. date of birth, the fisrt line of your address and postcode?
Caller: Eh no, I can't give out that kind of information.
Me: okay, then what's your mother's maiden name?
Caller: oh, I can't tell you that either.
Me: well, if you wont tell me then I'm afraid I can't give you out any further information, byeeee!
Me: hello.
Caller: hello is that Mrs x
Me: yes it is, can I just do a quick security check?
Caller eh umm...
Me: can you please give me your full name. date of birth, the fisrt line of your address and postcode?
Caller: Eh no, I can't give out that kind of information.
Me: okay, then what's your mother's maiden name?
Caller: oh, I can't tell you that either.
Me: well, if you wont tell me then I'm afraid I can't give you out any further information, byeeee!
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