Why wont my laptop shut down?

garysmith | 19:43 Tue 27th Apr 2010 | Computers

7 Answers

Re Dell xps m1530.
Every time I go to either turn off, hibernate or sleep my pc, it does not do this until, on average, the third attempt. The disc drive starts up, then the laptop gets very hot as it is is doing something instead of 'sleeping etc.'.
After this, all saved log-ins etc. are lost. How can i rectify this?
Thanks in advance.

phishing etc e-mails

Basics about buying a laptop

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tamborine

press Ctrl, Alt & delete together, end the programs that are running

garysmith

Question Author

Thanks tamborine, but all that does is bring up a vista menu on my sign-in page. No option on there to stop running programs.

AlBags

CTRL+SHIFT+ESC on Vista

Check the programs that are running and close if necessary.
They should not run, really, if all programs closed down. It may be a process that can't be closed.
Post here what you find.

alavahalf

When you press... ctrl..alt...delete with Vista you get a screen that offers various choices...

Lock this computer
Switch User
Log off
Change a password...
Start Task Manager

Click on... Start task manager, and you can shut each programme down from there..

tamborine

mine is XP but I would go for 'log off'

garysmith

Question Author

thanks all. I downloaded 8 new drivers (as recommended by dell site) and that seems to have done the trick, fingers crossed.

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