problem with Outlook Express

[Dee Sa]

Firstly I am a silver surfer and only have basic knowledge, I went onto Outlook Express trouble shooting but tooo complicated to understand and I am worried I will just make things worse .......
When I try and recieve incoming mail the arrow starts and it says recieving 1 of 12 but half hour later its exactly the same and the blue line that should go across when incoming mail is arriving just doesnt appear at all.. neither does the incoming mail. very frustrating as I cant get my e mails.any help/suggestions greatly appreciated
Dee

[madmaggot]

Perhaps you have insuffient memory for the computer to make a temp file in order to receive the email?
How old is the computer, do you carry out any 'housekeeping' to clean up?

[Dee Sa]

thanks for the reply, no I dont clean up, will do so now and hope ! thank youDee

[bazwillrun]

if i read that correct, its stalling when it trys to download your messages, if the cleanup doesnt work , more than likely it wont then look at the following

The first message that its trying to download may for whatever reason(possibly an attachment) be larger than the allowed file size by your ISP.

You may need to get in touch with them to sort it out

[Buenchico]

Aagh! The dreaded 'sticky message' problem!

There's an email on the server of your email provider which, for some unexplained technical reason, can't be downloaded to your PC. (It seems to happen quite often when a message has a very large attachment but sometimes there's no obvious cause at all). Since that message is the first one in the list of mails waiting to be sent, you can't get any of your mail.

Fortunately nearly all email providers allow you to access your mail via the web. Go to the relevant website (which will be your ISP's site if that's who provides your email service). Look for a link to 'email' or 'login'. Enter your username (which is usually the bit before the @ in your email address) and your password. You'll then be able to see what's in your inbox and, more importantly, to delete the item that's causing the problem. (It will probably be the first mail item in the list. If in doubt, simply copy any important mail content to, say, Word, and then delete everything). Thereafter you can revert to using Outlook Express and your mail will download normally.

Chris

[denis567]

Following on from what Chris has put, I find that mail2web.com is very good for accessing your emails

[AlBags]

Dee Sa ..

Yes ... Just log in to your webmail on your ISP page (using mail password and email address as used in Outlook Express.
View the emails there and delete anything super large or unwanted.
Log out and try again.
Send a test email to yourself to check operation!