I can;t see KwikFit ever behaving. Many years ago I applied for the vacant post of KwiKFit manager in my home town. I was offered the job but I didn;t take it. The area manager who interviewed me told me that my one priority would be to keep the depot's weekly income increasing. If the week's income was the same as the previous week, or decreased, that would be seen as a reflection of my performance and KwikFit didn't want managers who couldn't increase income. The same applied to him of course. When I asked about providing a good service to the customer the reply was "Well of course, but the monthly income is all important".