Currys Complaint - Update - Complaint happily resolved

[muchlovex]

Hi, further to my previous post about Currys Complaint.

Curry's have just rang me and apologised for what had happened and they have offered me £50 cash back. They are going to call me back within 24 hours for my details - they gave me a reference number that they will quote when they call. Then they'll transfer the monies to my account.

I think this maybe due to the fact I emailed the CO of Curry's on Friday.

What a result!

[Jemisa]

Yep, what a result. but why are they gonna do this and gonna do that? WHY didn't they do it there and then. mmmm, suspicious to me. I hope I'm wrong. ml.

jem

[muchlovex]

Hi Jem,
The lady in Customer Services said 'they are not allowed to take bank details', so someone will ring me from Curry's for details and they will quote the reference number given.
I also took her full name incase they change their mind

[muchlovex]

Curry's have just rang and quoted the reference number. They said a £50 refund will be in my account within the next few days. Happy now :-)

[gingejbee]

And try not to go there again!

[muchlovex]

Certainly will not Ginge'.

Will be taking my service elsewhere next time. I am told John Lewis and Comet are good will try one of them next time.

[squarebear]

Is Comet still on the go?

[muchlovex]

Yes, I was there a few weeks ago purchasing a TV aerial wire. Pity I didn't buy a washing machine from them instead. Anyway, as the saying goes 'you live and learn'.

Muchlovex

[gingejbee]

For me there is no better place than John Lewis - excellent after-sales service. Or ,for audio-visual stuff. Richer Sounds shops. Good luck with future purchases!