I bought a new vacuum cleaner last week - this is my Parcelforce tracking info:
Parcel number: *******
Consignment number: **********
Senders reference: **********************
Shipping date: 29.09.2010
Service: Express 24
Number of parcels: 1
Delivery date: 30.09.2010 12:47
Status: Delivered
30.09.2010 05:26 Cleveland Depot Arrived at delivery depot
30.09.2010 05:21 Cleveland Depot Out for delivery
30.09.2010 00:45 AUTOSCAN AT COVENTRY Sorted in hub
29.09.2010 16:05 Oxford Depot On route to hub
29.09.2010 14:19 Oxford Depot Arrived at delivery depot
29.09.2010 14:19 Oxford Depot Collected from customer
I always get similar info - I wonder why you don't - maybe it depends on area - maybe, if it doesn't specify, it's their slowest service.