Vodaphone add insult to injury!

[mrs_overall]

I'm dealing with the estate of a deceased relative. She had a contract with Vodaphone & they need a copy of the death cert to cancel the contract.
They sent the death certificate back, addressed to her, and it started
"Dear Mrs X, We are sorry to hear you are leaving Vodaphone etc etc and we are returning your death certificate to you as you requested."

[ummmm]

Bloody hell....

[rinkins]

Never! OMG that's ridiculous! What is it with these companies?!

[gingejbee]

One of the disadvantages of computers and poorly trained staff, I'm afraid..

[mrs_overall]

...and there was a tea stain ring on the certificate as well. Muppets!

[gina32]

when my father died i sorted out his financial things and was told by, i think the water board, that if he owed any money they would send him a bill,!

[sandrajo]

My mum had a Vodafone contract and they did something similar to me when I had to send in her death certificate to cancel the contract, they still send offers out in her name even though I have written to them several times!!!

[Barmaid]

I used to administer estates for a living. You would not believe the amount of correspondence and phone calls I have had with these types of company where they just don't seem to get that when people die 1) they no longer need the service and 2) they will NOT be able to correspond with them directly. Doh. A bit of sensitivity might not go amiss.

[looobylooo]

dreadful!

[milly143]

I can't believe some companies are so incensative (sp)! You would think they would have certain people in a department to deal with this sort of thing and that they would have some sort of understanding of what being deceased means.