Who Can I Complain To

[Bob906]

I have recently moved house and my neighbours and i are receiving BBC & ITV Wales but before the switchover i believe we were all receiving BBC & ITV North West. Our landlord (the council) wont do anything about having the aerial realigned to the correct transmitter. Please help who can i complain to, i mean i have nothing against the Welsh but i prefer to know the news about my area rather than Wales.

Thanks in advance

[Robinia]

I know what you mean Bob :o). Don't complain as such but try appealing to your council's better nature - difficult I know in these times of cutbacks. Have you got a local office & can you and maybe one or two others get to it? Always better face to face, & try and speak to someone mature (ie with common sense). Persistence is all with the councils, I know from helping others to sort out problems that had been dismissed at first. Good luck, hope you get you tele back! :o)

[wolf63]

I wouldn't have thought that the aerial was the responsibility of the council. I would have thought that you would be responsible for it.

There should be a local company that instals aerials - they might be able to align it for you.

Good luck.

[Bob906]

Thanks headwreck but why should we have to pay for something the council should do, we are already paying full TV Licence fee for a shared aerial because they wont join the ARC scheme, and i can tune my own tele it's the aerial that is in the wrong position.

And thanks to robinia i don't think they have a better nature we are all OAP's stuck in a block of bungalows, who the council want to have little to do with.

[hc4361]

There is nothing you can do except watch your local news on BBC iPlayer or ITV player on your pc. It is free.

[welshlibranr]

I would have a word with your local Council again, be very friendly and appealing, ask them nicley if they could possibly help, if you have no joy, then maybe Age Concern can help, if they have a word, it could work!..............Good Luck with it!.................

[maclarencat]

If you have freeview you may find the programme you are looking for on a different station. We live in Wales but have always received North West programmes but since the change over we now get Wales but still get the others on a different channel You could always get your own aeriel if this doesnt work and I know you say why should you but the council doesnt care which programmes you want to watch you are still getting programme .

[daffy654]

We also had this problem when the switch over first happened up here in the NW. we found that the NW programmes were still there but were on a different channel number. I think you would be best browsing through all your channels for whichever one it has moved to.

[daffy654]

We in the NW already had our digital switch over Eddie, the op states he is also in the NW.

[cathfromsaron]

you are responsible! but get freeview or pay a sky bloke a hobble to change it?

[Bob906]

Thank you all who answered my query, Eddie!! i do have a digital TV with Freeview so no set-top box required, we were getting N West before the switchover, the channels are not anywhere else, it is just that when the contractor for the council put a new digital (COMMUNAL) aerial up he did not position it for the Winter Hill Transmitter it is pointing to Wales And another thing Eddie!! have you got something against the over 75's why should we not get it for free.