Overcharged in Matalan

[kitkat44444]

I bought two tops in Matalan today but got home and realised I had been charged twice for one of the tops. I hadn't realised in the shop as my mind was on other things at the time - do I stand any chance of getting a refund of the amount overcharged?

[mrs_overall]

Yes, but try and get back pronto.....like tomorrow

[crystalbee27]

yes -take your reciept back - the code of the product will be on the till reciept and its hardly likely you would buy two of the same size/colour - they could probably check inventory anyway but i think they will just refund - if not then ask for manager etc -the more fuss you make the less likely they are to think you are being dishonest

[dzug2]

Whilst I agree generally I don't agree that <<its hardly likely you would buy two of the same size/colour>> - I and Mrs dzug very frequently do so.

Any news from OP as to what happened??

[dotty.]

They can indeed check the product file and shoulkd find that they have one more in stock than the file reads. They should also speak to the till person as their till number will also be on the reciept. Scanners at tills can be sensitive and read the barcode twice accidentally whilst the product is being scanned, but most GOOD sales staff would spot the error expacially if there were only a couplke of items in the transaction, Ring the store, give them the info of the reciept, i.e. product description as on receipt, till number, and time of transaction, then give them the barcode of the duplicated item, let them know you want a CREDIT onto your card (if you paid cash you want the cash) and tell them when you are going in, take the reciept and goods with you so that they can process the credit,(it is not technically a refund it is an overpayment)

[dotty.]

They will probably sort it out without any fuss kitkat, as to speak to the Sales Manager, Matalan have Sales Managers that cover each department.

[bednobs]

you and mrs dzug wear the same clothes? how fortunate :)

[dotty.]

any problems ring Matalan cust service before 4pm:
0845 330 3330

[dzug2]

<<you and mrs dzug wear the same clothes? how fortunate :) >>


Almost went off in a huff until I noticed the smilie......