Complaint against the bank

buzzyb | 08:17 Tue 21st Dec 2010 | Law

2 Answers

Morning

I currently bank with Santander. I met with the financial advisor, discussed my finances and was happy with the portfolio. However, Santander wrongly invested my money - ie they stuffed up!

Santander admitted their error but refused to put this right. I was not a happy bunny and took this to the financial ombudsman.

The ombudsman investigated, confirmed Santander were in the wrong and instructed Santander to put it right, plus compensation.

The deadline given by the ombudsman was first week in December. Santander have not complied with the ombudsman. I have communicated with the ombudsman and have been told Santander have not responded to them.

Santander's non-compliance is inexcusable.

Is there anything else I can do?

Many thanks
B