Wireless Router problem

[Dris]

Hope someone can help me save a small fortune for a home visit.
Lappy was infected by 'Norton' to the extent last night it wouldnt allow us to go on ANY page.
My daughter rebooted the said lappy BUT I cant get it to accept the SSID (which ive since found is the type and model of the router rather than the MAC code I was told by the chancer I called who I think fleeced me before to have lappy and stand alone MOT'd)
Anyway -now ive managed to get on this one i'm not even being asked on the lappy for the security code -its like only one computer can run off the router.
I am now reluctant to close this one down to try and fix the lappy as I may lose all connection and I really need it just now -not recreationally.
What can I do?

[ChuckFickens]

basically log onto the admin page for the router and you'll be able to read it there.

The exact how to depends on the make and model of router so post that for more details.

[Dris]

Its a ZyXEL P-860HW-T1 v2
Where is the Admon page situated normally? Ta...

[ChuckFickens]

to get to the admin page click the link below (assuming you are connecting through the router at the moment)

http://192.168.1.1

It seems they use a few different combinations of username and password to login to the admin page, see list here

http://www.default-password.info/zyxel/

Once in the admin pages have a look round for wireless or wireless security (or similar) and the passkey will be displayed there.

[Dris]

Yip thats the IP I use -thank you very much -im off to try it now.
I'll let you know how I get on -fingers crossed :) x

[Dris]

OMG -cant believe it -I now have 2 computers up and running !!!
Thank you so much for your help Chuck - think you can relax tho -there wont be any FAO Dris in the Technology bit :))