BT Privacy at Home Service - technical fault for 4 days?

[kita1]

OK, just got a caller display phone.

I have my line rental with BT and get my calls and internet from Orange.

In order to get 'caller display' on my phone I have to activate BT Privacy at Home service. For the past four days I have been phoning BT. All I can get is an automated service. When I eventually got to phoning the 'BT Privacy at Home Service' 0800 121 8000 I just get 'press 1 if you wish to talk about the phone you are ringing from' when I do I get 'we will just get your details' then 'sorry there is a technical fault please try again later'.

This has been for 4 days now.

Does anyone know how to get to speak to an actual person when ringing BT?

[Chickadee]

Do you have your account with BT on line? If not very easy to set up.

Try adding the caller display through that, much easier.

[kita1]

Tried that - but when I go to change 'ad ons' I get a form that will bring my calls back to BT - which I don't want to do!!!!

Seriously thinking of changing my line rental to Orange now!

[whiskeryron]

Sorry to be a pain but I find that the most troublesome problems are when you share a phone line between different companies eg; Broadband & 'phone calls Orange, line rental BT. You get a fault & neither company will own up to it. Solution 1 company all services.

[ChuckFickens]

How do you rent your line from BT and get your calls from Orange?

If your paying orange for your calls then you rent your line from orange, not BT.

[ChuckFickens]

The OP can phone BT customer service until they are blue in the face, it won't get them anywhere, they are not a BT customer. (which is probably the fault they get on the automated service)

[kita1]

I get my internet and telephone calls from Orange. I phoned them and got to talk to a person within 3 mins. They could not help me as Caller Display comes under the line rental. If I had my line rental with them Caller Display would be free.

My line rental I pay to BT (therefore I am a BT customer).

I left it that way because if I ever left Orange (say wanted to move to TalkTalk etc) I would have to pay to go back to BT for line rental first. I think that all broadband suppliers demand you have a BT line rental before they will accept you.

All I want is to talk to a human from BT - it seems like that is now impossible!!!