Ever wanted to kill the customer in front of you?

[mrs_overall]

This morning in the building society there was one cashier working and an elderly gent in the queue in front of me. He announced he wanted to pay money into the accounts of each of his grandchildren.. He then began a laborious search of his person for the account books. When asked how much he was paying in, he looked blank and then began another laborious search for his cheque book. He then very slowly wrote out 5 cheques to go with the 5 account books. As the cashier was processing the transaction, he began gathering up leaflets from the counter and then grilled her with questions such as "What is a bond?"
He was with the cashier for nearly 25 minutes - the transaction could have been dealt with in 2 minutes if he'd gone in with the books and cheques at the ready. Everyone in the queue behind me walked out.
I must confess the red mist rose up before my eyes.

[askyourgran]

I was a bit put out years ago when I used to work at the local DVLA on the public counter doling out tax discs. A showman came in to pay for a tax disc on one of his fairground vehicles, something like £350. he'd brought in a large glass jar. He paid in mostly pennies and two pences i could have served about half a dozen customers while i had to count that out. B**stard.

[starone]

Thank god for cards, debit and credit. Quick and easy.

[scotman]

AYG

You could have refused to serve him.

http://www.royalmint....ender_guidelines.aspx

[237SJ]

Years ago I had a customer who wanted to buy about £1000 worth of goods. I spent ages with him while he fussed about trying to decide what he wanted. When he finally came to a conclusion as to what he wanted, he tried to pay me in travellers cheques drawn on the bank of india. When I told him we didn`t accept that form of
payment I had to stand and listen to him banging on about how we had insulted his country by not accepting them. He carried on for about an hour. That was the only time I have ever gone home from work and needed a drink.

[Jemisa]

Mrs 0 You'll be old one day, (or older should I say?)

jem

[askyourgran]

I agree scotman, the manager wasn't around at the time, but because we had four other sections of the counter open it didn't hold up to queue for very long. We always tried to oblige the public.

[craft1948]

I was on loan to one of the BT shops one day and a 'disgruntled' customer attempted to pay his bill of over £100 in small change. I refused to accept it and he ended up being thrown out of the shop.
I did feel slightly guilty when I cut his phone off for non-payment a few days later....

[LoftyLottie]

As per Jem ^. I never get impatient in queus any more. It's just not worth it. All it does is make you angry and raises your blood pressure. People can talk all they like to cashiers, etc. It might be the only person they talk to all day in some cases!
I do sometimes have a flick through the magazines at supermarket checkouts though whilst I waiting. Nice and relaxing!

[owdhamer]

Andyvon is right its not the old guys fault entirely.Some BS branches run on a shoestring, the nationwide in the town centre usually has queues through the door, and at ISA time forget it

[ttfn]

mrs_o, I can sympathise with you, for I have a balance problem (no, seriously, I do) and could not stand for that length of time in a queue. However, I fear I may soon be like that customer in front of you today, so I will just have to repeat to myself - patience is a virtue ☺

[LoftyLottie]

I am already at that stage ttfn. I get the wrong cards out, drop my purse, put the cards in upside down, chat to the cashier, drop my shopping, rush off because I have forgotten something............................ Do I care, no I don't!!

[ttfn]

It is when the cashier asks me if I have a loyalty card, Lottie - and I reply 'which shop is this please?' :o)

[anneasquith]

in the past i maybe have been impatient. but not now, not everyone is in the best of health and some just take a bit longer to do " things"