Insurance claim

[Sumie53]

Someone pls pls help me and give me advice. I had my car stolen off my drive in Dec 22. I told my insurance exactely what happended and they rejected my claim. I was told that the keys were in the car when the car was taken and that I was neglegent. I need to know if there is a broaden term to the word neglegent and is there a way that I can have this claim reveresed. I have not car and out of pocket for £17000.00. Pls give me some advice as to where I can go from here

[redcrx]

thanks for clarifying what you meant by patio (which in my mind is an area of paving outside). I though maybe if patio was next to car there may be a cause to appeal. But she was indoors and didnt see anything then she cant be classed as watching over it by sound of things.

good luck with the appeal.

[vivandorron]

j-t-p.......I am not a lawyer but I did have to deal with claims (for and against) the Company for which I worked. My experience was that one often had to challenge the views if Insurers.

Consequently, I think it might be worthwhile Sumie53 having a word with the Financial Services Ombudsman; which will cost nothing. :-

http://www.financial-...g.uk/about/index.html

I would be looking for at least a 50% settlement, if Insurers are adamant that there was negligence on the part of their Insured. Better still, I would be arguing for a 100% settlement on the basis that all reasonable steps had been taken to avoid the circumstances which, unfortunately, prevailed and could not have been prevented by her daughter, who was endeavouring to safeguard the vehicle.

Ron

[ummmm]

Leaving a 16 year old looking after a running car, on a dark night, standing inside...can hardly be called 'reasonable steps'

[society]

On a dark night, leaving your car running with keys inside and unhelpful supervision, you must be quite naive. I feel for you though, £17,000 out...