Blue screen only when lap top starts up

cherrybakewell | 21:31 Tue 29th Mar 2011 | Technology

12 Answers

Can anyone help please. Daughters laptop (only few months old) has a problem. She switches it on, then only a blue screen comes on. No error messages, so its not the blue screen of death, that we googled. It worked fine until yesterday btw. All help appreciated

Google web page not the complete size.

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AlBags

When the blue screen appears .. you think that is the log-in screen?
Try pressing Ctrl+Alt+Delete keys and see if a login screen comes up.
Take it from there.

cherrybakewell

Question Author

Tried that Albags, nothing happens

AlBags

Is anything shown on the screen at all?
Is it the pale blue one?
Are you using XP, Vista or 7?

cherrybakewell

Question Author

it says BOOTMGR is missing, press CTL ALT and Del to restart

ChuckFickens

Any post messages before the blue screen? and what can you hear?

TBH, sounding like a dislodged video cable.

ChuckFickens

or not :)

cherrybakewell

Question Author

Thanks Chuck. I pressed ctrl alt and del, but its brought back same message.

AlBags

What OS? I asked before.
Do you have an XP Disc .. or a Recovery disc?

2 ways I know of .. and just checked on web ...
1/ insert windows xp disk boot it up get to the recovery console
2/ type (caps on) bootcfg hit enter
3/ type (caps on) bootcfg /default
then restart computer

Or ...
BOOTMGR is missing
Press ctl+alt+del to restart"

turn computer off completely
Hold the "alt" and "Fn" down and power computer back on
While computer is powering on tap the "F10" key
(you need to hit the F10 key on the black screen with the cursor just before the BOOTMGR error appears)
You should get a screen that says "Windows programs Loading"
And then you have to run a restore to factory defaults (this means the computer will work fine once it finishes up the restore, but everything saved on the computer will be lost)

cherrybakewell

Question Author

Sorry Albags, We have Windows 7, already installed on pc. We don't have any disks with it.. I just tried what you suggested and it brought up InsydeH20 Setup Utility. With a menu on it. Think I may need to go to PC world!