emails

[marbert]

Can anyone advise me how to get my email acount back online. I've not been able to send or receive since Monday. I've phoned BT and got someone who I can't understand. I am now at my wits end. Any information would be much appreciated. I've had no problems with BT since going over to them. Thanks.

[stokemaveric]

i phoned sky today and i needed a translator..sorry not much of an answer for you marbert but you really cant understand these people...

[Postdog]

You'd best call again I think. There are others who work there so you might have better luck. I'm only saying because the question is too vague to get a definitive answer as to why you've lost it.

I'm in asimilar boat in that I've recently moved. I stayed with BT but had to have a new email address for some reason, and I can receive mails on the old account but have been told at some point I won't. It's annoying me because when I try to solve it they say "go here and do this" and it just doesn't work. I'm still with BT so why can't I have my old address too?

[RATTER15]

More information required for anybody to help, is this a BT email account you talking about?

[hc4361]

Phone again and if you still can't understand the call handler state very clearly you need to be transferred to a UK call handler as you can't understand him or her.
This is embarrassing, so feel free to shout and claim you have hearing problems and need to speak to somebody who has very good English.