Shopping & Style1 min ago
Insurance company won't accept no claims bonus
15 Answers
My brother's car insurance company are saying that he didn't cancel his policy 'properly' and are demanding a cancellation fee of £350! They had sent him a very high quote and he said, 'don't do it' when spoke to them. He then found a better quote but the new insurers want 'proof' of his no claims bonus which the old insurers are refusing to give until he pays the £350. He gave the new ones a copy of the NCB figure on his renewal form but they say this is insufficient. What action should he take next?
TIA
TIA
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You will need to check his renewal notice too - as that will probably state on it what he would have to do to renew or to cancel...
Read the policy small print entitled cancellation...
Was he half way through a years policy??? Or did he cancel it at the end of the policy when the renewal notice arrived?
Read the policy small print entitled cancellation...
Was he half way through a years policy??? Or did he cancel it at the end of the policy when the renewal notice arrived?
IMO, as long as he told the old company before renewal that he didn't want to renew they should just cancel at renewal, and send a letter with info about the NCB earned last year - we change our car insurance nearly every year and this is what's always happened. I suspect he may have left it until after renewal so the policy was in force? What do they say that the £350 is for?
It was at renewal, I think he did do it in time but probably not in the right way e.g in writing. All they are saying is that it's the cancellation fee which seems pretty steep to me. It's a broker called 1st Quote he's dealing with. He's stuck now because he has to either pay the £350 or an increase in his present premium for not having any No claims bonus
So he called them up after receiving the high quote?
In that phone call he advised them he wasnt going to go ahead with that quote
What needs to be understood is the conversation after that. The advisor should then of gone through the options of how to cancel - ie not proceed with the new quote
Your brother is allowed a copy of that call...he may have to pay a small fee - normally £10. If he wasnt advised how he needed to cancel the policy, when he has clearly stated he doesnt want it, you can use that as levarage..they will have a complaints team, he needs to go to that dept now
In that phone call he advised them he wasnt going to go ahead with that quote
What needs to be understood is the conversation after that. The advisor should then of gone through the options of how to cancel - ie not proceed with the new quote
Your brother is allowed a copy of that call...he may have to pay a small fee - normally £10. If he wasnt advised how he needed to cancel the policy, when he has clearly stated he doesnt want it, you can use that as levarage..they will have a complaints team, he needs to go to that dept now
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