Help! My concert tickets haven't arrived and its tomorrow!

[charlie82]

Hi

I bought James Taylor tickets for bournemouth for the 14th July 2011 (Tomorrow!) from Viagogo and they haven't arrived yet.

I ordered them by phone and transaction was successful. They Said tickets should arrive next day or latest Wednesday....but nothing has arrived.

When I went to get my reference number from my email, I noticed they didnt even send me a confirmation email! I have no details of my purchase. I cannot find their telephone number now either. Help, what should I do?

[JonnyBoy12]

Maybe they will come tomorrow in the post first thing. If they do not then not sure what to suggest.

[karenmac60]

When did you buy the tickets? Can you check with the venue? Last time I bought tickets at the last minute, they kept them at the venue for me and I just had to present my card at the box office.

[funnygirl]

Have they taken the money???

[Postdog]

Post first thing! that did make me laugh - anything from 10.00 to 3.00 here.

[evil__sheep]

contact viagogo - you dont need the transaction number to contact them by email (via their "contact us" link)

[Whickerman]

Viagogo is not a official ticketing site...

[DrFilth]

have you tried the number on their web page
have you tried their help section

How can I contact viagogo?
Most of the questions viagogo receive from buyers and sellers can be answered straight away by using our self service tools. These include the Help Search (type your question to see a list of answers), Help Pages and our most popular FAQs.

You can also Track Your Order at any time. The most up to date information we have on your order will be provided in here, so please do not contact us to ask where your tickets are.

By using these tools you should be able to find the answer to your question and if you cannot, you will find many opportunities to contact us directly instead.

Please note that to provide the best level of customer support to our buyers and sellers we vary the contact opportunities between e-mail and phone. Rest assured that if you have bought or sold tickets with us, we will provide ample opportunity to contact us by phone and e-mail before the event.

[boxtops]

Have you checked your bank or credit card statement, to see if the money's been taken out? If so you could take that proof with you, and hope that the venue will let you in. I don't know Viagogo, I just looked at their site and reviews on their are very mixed.

[boxtops]

^ PS this is one reason why we always use Ticketmaster - touch wood, they have never let us down yet.

[evil__sheep]

ps the seller does not get paid unless they can prove the tickets were delivered to you

[Buenchico]

If you've not got your transaction ID you can check on the status of your tickets by entering your email address or post code here:
https://www.viagogo.c...TrackTransaction.aspx

However you need to be aware that Viagogo don't sell any tickets. Buying through their website is similar to buying through eBay. i.e. you're making a purchase from someone else who holds the tickets, with the website acting as an agent (and guaranteeing the process). It's the person who offered the tickets through Viagogo who should be posting them to you, not Viagogo.

That means that, just like eBay, there are some fraudsters who advertise things that they don't actually have. If your tickets don't arrive, Viagogo promises to refund your money, but there's little point in currently hassling them directly about your tickets (since they never had them in the first place).

Chris