"Admininistration fees" on a warranty repair

[brandyman14]

A PC component I bought a while back has malfunctioned. I contacted the manufacturer to find out about getting it repaired under warranty.

They are asking me to pay the postage costs of sending the card to them, which I am happy to do, but they are also asking for a �25 "administration fee".

Is this allowed? Is it standard procedure?

The fact that the component malfunctioned was an inconvenience to me, but I'm having to pay them for it!

I haven't read the small print of the warranty information so will do when I get in from work.

I thought this was bloody cheeky of them!

[Oneeyedvic]

Hi there,

where did you buy the goods from (shop, mailorder etc), how long ago, what was the warranty, what were the goods, how much did the goods cost and how did you pay for it (eg debit card).

If you answer those questions, willgive you a response