Respectful Question: How do i contact Vodafone and get an answer that i can understand??

[bigsister]

I emailed ro ask about which plan I need for my phone and also what I need for the Dongle. Well, the answer was absolutely incomprehensible, and in bad English too. Is there a 'British' adress I can email does anyone know?
Thanks.

[DTCwordfan]

Ohhhh wee hef a velli goud eemaul serfiz u can coll in bootifull India.....

Yoors, Anna Rupee

[To-Ryscum]

ignore him- he"s just a sheep

[DTCwordfan]

baaaa - more sense in that than some of the call centres in Calcutta.

[Prudie]

Have you got a local dealer you can actually go into and ask - a Vodaphone shop or carphone warehouse type place?

[didoatwork]

lol

[DTCwordfan]

try calling their HO in Newbury

[phone].

[Maydup]

Try asking us, we might be able to help.

[bigsister]

I can well believe their email address is in India according to the language! [I do respect them however, i just wish I could have understood the answer].
I will be back here later to ask my question, thanks for the offer [Porridge is calling]. Nearest shop is 18 miles away, we'll see what you guys come up with. Back later. XX

[grasscarp]

Not so fast big sister. I'll have some porridge too....

[sandyRoe]

And while you're at it, put out a plate for Goldilocks too.

[emmie]

I don't respect any company that shunts their business out to a place where the call centres are manned by people who are incomprehensible, having spent an age on the phone to our ISP trying to get yet another issue resolved think its time they were all brought back to UK, and staffed by people who understand, and speak English.
Hope you enjoy your porridge....

[bigsister]

Thanks all, porridge was lush!
What i need to know is: I have bought a pay as you go Dongle [well 2 actually!] on Ebay so that I can keep up with emails and FB while I am on holiday. Neither has a Sim. Could I use the old Sim from my old mobile phone or do I need a special one? Is it just a matter of topping up or what/
Also, i have upgraded to a Nokia C3 [it actually has a camera - Wow] and I want to be able to access my emails and FB while 'on the move'? Unsure about what calling plan I need. NB. Please bear in mind I am well 'over the hill' in age terms, so you might need to shout. Hope you all have a fab day, even if you are not retired like me. X

[bednobs]

WHY DONT YOU POST THE REPLY HERE -IT MIGHT BE COMPREHENSIBLE TO SOMEONE ELSE

[bednobs]

sorry, ddin't notice the caps till i'd pressed submit

[bigsister]

Good idea - be right back!

[bigsister]

Hello MRS Susan James,

Thank you for contacting Vodafone Customer Support. We’re glad to assist you.

Susan make a note for using the dongle with your laptop you need to visit the Vodafone Retail store and get the dongle and new sim card to be used with the dongle. As this account is not the mobile broadband account so you can’t use this account for dongle purpose.

Vodafone Retail Store:
To find the Vodafone Retail Store near to your area do click here
http://online.vodafon...ocator&pageID=SL_0001

I believe this information is helpful to comprehend. Thank you for being a Vodafone Customer.

Regards,
Abhimanyu Sharma
Vodafone Customer Services

[AB Editor]

Afternoon. Are you with Vodafone already? Dial 191 if so. I've only ever spoken to polite, well-spoken and kind customer service persons there.

[bigsister]

Thats OK bednobs - I did say I was over the hill. lol

[scotman]

Have you tried looking on the Vodafone website?

[boxtops]

Well, it's stilted language, but it's not hard to understand - it says you need to go to the shop.