Long wait for Call Centre

[giveup]

Just spent 27 minutes waiting to get through to renew our car insurance.
Grrr!!

[sara3]

I'm surprised you didn't.. errrrrr... give up!

[237SJ]

I waited 50 minutes for Orange to speak to me once. In the time it took for them to answer, I wrote my work roster in two diaries, did a load of washing and pegged it out. I wrote and told them and asked if this was a record. They wrote back, saying they were glad I managed to utilise the time so efficiently.

[Prudie]

Me too, I'd go elsewhere, it's such a competitive market.

[Sqad]

LOL

[factor-fiction]

Before now I've selected the "I'm thinking of leaving" option to get a quicker response. They will then process your renewal and you may even be able to get a discount if you appear to be waivering.
I think the service from call centres is generally appalling- there is no excuse.

[factor-fiction]

^ oops, meant WAVERING (for markrae)

[Wrongn3mber]

Possibly because it's friday afternoon and many people have already left to go home.

[carrot99]

I did that Factor as Aviva put mine up to £337 this year for no other reason than they thought they'd get away with it. Sadly their adviser couldn't reduce it for me so I used the comparison sites and have changed to Privilege for £234 with a free year's cover with Green Flag thrown in - bargain!

[factor-fiction]

It worked for me with the CIS for house insurance- they threw in £30 of co-op foodstore vouchers.
And it has just worked with Aviva- i asked for an extra discount of £30.
It also works with mobile phones but you have prepared for a complicated bit of dealing

[giveup]

sara3 nearly did "giveup" but it was a reasonable price and I just wanted it done. This was the third time I tried today.

[emmie]

i spent 25 minutes trying to get through to the ISP, and explain the problem, then when he couldn't help, another 25 minutes trying the number he suggested to ring, after 15 minutes or more of that conversation the line went dead. Not grrrr but effin hell. No idea what those calls are going to cost, and it still didn't answer the question or solve the problem.

[TWR]

Google your Insurance comp's Freephone No, If I get any problems in that field that's what I do.

[boxtops]

couldn't you have done it on-line, giveup?

[ladyalex]

It seems that most of us are just extremely unlucky in the timing of our calls to call centres.
I seem always to phone them when they are 'experiencing a very high volume of calls'.
My call is always important to them , though...
lol
:-))

[boxtops]

Trim, I agree entirely - my experiences with BT are similar, they have always phoned back when they say they will.

[cazzz1975]

I had the same problem phoning up a school uniform shop yesterday!

[mickrog]

well i agree factor