Thing is, ratter has completed a large number of courses to do with his line of work, many in-depth and lengthy. So, he is well aware of how the people in his care should be looked after. He is always standing up for their rights and their well-being. But, he has to work with many carers who have not got this amount of training and are not interested in how things need to be done to make life the best it can be for the residents. And to be honest, they really don't care! They just want to get in, do as little as they can to get paid and get out again. They have no sense of pride in their work and no love for the elderly people they "look after". ratter has always done far more than his work called for. In fact we have both given a lot of our free time to improving things at his workplace, but this has been taken for granted and no appreciation shown. It makes me sick! The residents all love him, as do many of the staff. But all his extra work leads to nothing!