Refund for new glasses - can I get?

[Ann]

I recently ordered new glasses from a well-known chain of opticians ("who I should (or perhaps SHOULDN'T have gone to!") Story of my life - just been to collect them and I can't see in the distance at all - my old glasses are much better, I can see perfectly in them and only went to have new ones with an eye test as I've had mine for over 3 years and they are falling apart. The rules have changed since I last went so now you have to pay the whole cost upfront (£400) which I wasn't happy about doing but didn't know until I'd ordered them. I had an awful job to find any frames I liked as I like rimless ones and as they are not in fashion, they had hardly any choice. I now regret choosing the ones I did.

Do I have any rights at all for a total refund - the same as we have when buying other goods, clothes etc. Or have I just wasted £400 which i can't afford to do? I haven't tackled them about wanting a refund yet, I just told them the prescription was wrong and would be back to see the optician when he is free later this week. I want to know my rights as a customer first - can anyone please advise me, as I'm feeling so upset at the moment.

[DrFilth]

that is good news