Hey...I have had some minimal involvment in the CAF process before, my understanding was that you as a parent (im making an assumption you are the parent here) should be involved with the process...it is there to support you and the child and to bring together all the agencies involved in supporting that child. A student social worker should be working under the guidance of a qualified social worker and they should have an onsite supervisor (this may be the same person), so if you have any concerns/complaints I would raise this with their supervisor. Have you google the CAF process there should be plenty of guidance notes online?!