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Hi Bednobs, thanks for the response.
Basically, all I will say is that the Media Company's representative logged an account of his actions during a phone call between us, requesting an engineer. This was proven by me to be untrue. It was a simple, straightforward customer complaint about his actions, which was then taken up by one of his superiors. This superior was even invited to our home to view the evidence for himself, which was ignored. Subsequently, I offered to send photographic evidence and again I was ignored. The final communication from them was an email, sticking to the agent's story and fobbing me off with £20 off my next bill. I heard nothing else from them until I contacted OFCOM who gave me general advice on this Companies procedures. As I had reached stalemate with the media company, an arbitration organisation have stated that I may be able to claim compensation of up to £5,000. I'm not greedy, but the media company dismissed my version at every level, even though this could have been resolved at the outset by acknowledging they had made an error. By implying that I had not been telling the truth, they have made me very angry and deeply offended by effectively believing their agent's version over mine. They also quoted the Data Protection Act, as some sort of excuse to not reveal their own records. Since this very definitely involved me, I quoted back to them the Freedom of Information Act as I am of the belief that I am entitled to see this, and also a transcript of the original phone call.
I hope this clarifies at least partly just how strongly I feel about being treated like an 'irritant' to the company, when in fact I am a long-standing customer of theirs.