customer service assignment

[alison43331]

I have to answer this question:

How are the requirements of Legislation and external regulation balanced with the needs of the organisation when implementing customer service improvements?

I have a few ideas, but have now drawn a complete blank

Please help

Thanks

[bednobs]

you always say "i have a few ideas" but never specify what they are, leading people to maybe believe you dont have a few ideas and be unwilling to help you.
Again, we don't know anything about your organisation, so how should we know the answer that specifically relates to it?

[Maydup]

It sounds like homework to me but a few random ideas here:

It woudl be good to allow customers more freedom at concerts and outside events, but licensing legeslation allows for the consumption of alcohol in certain areas only. The balance is acheived by making those areas as large as possible and providing all the facilities needed in those areas.

It would be a great to improve customer service at airports and allow people to arrive only a few minutes ahead of their flight but security regulations require the airport to run a series of checks on people and thier luggage which takes ages. The requirements of these legeslation is balanced with the customer's needs by allowing them to roam freely in the airport lounges while they wait.

Gas companies have to adhere to legislation to protect their customers. This is balanced with a desire to gain new customers and to reduce costs. These needs have to be balanced and rescources asigned to each.

[factor-fiction]

These same questions crop up every year on these NVQ courses (Customer Care, etc).
There are usually forums where students share answers. See here for example
http://www.nvqs.net/f...dly_posts.asp?TID=679

Maybe the days have gone where students took home pages of lecture notes, half a dozen library books and some research papers and wrote several drafts of an essay by hand

[Maydup]

I think it reflects the lack of tuition and support from the lecturers too factor30.

Sometimes they barely meet the students who are sent off to find the answers for themsleves with very limited explanations.

[Eve]

I'm not going to go into detail as it's for you to research and elaborate if homework but you could consider statutory rights as well for retail.