Refund Payments for non-delivery

[Jamjar74]

Who should I contact for a refund from an e-mail seller (secured by SagePay) who has not delivered, and not answered e-mails regarding a refund.

Any help would be appreciated thank-you.

[Buenchico]

Nothing on the Sage Pay website offers protection to buyers (other than promising to keep your payment card details secure). See here:
http://www.sagepay.co..._not_received_any_goo

You're basically on your own but if you'll point us to the relevant website, we might be able to track down some more details for you.

Chris

[Jamjar74]

The company in question is Electrictshirts.co.uk

Thank you in advance

[Buenchico]

I'm rather worried about that website. It's a legal requirement for all UK web-traders to provide a postal address but there's not one on that website. The firm claims to be based in Manchester and there's a phone number (linked to the Chorlton exchange in Manchester) on the site. The phone number is for a valid line but the answering machine simply states that the mailbox is full and that no messages can be taken. (There's no mention of a company name on the message).

However the domain name of a legitimate UK trader will normally have been registered by the company itself or by the person running that company, usually using a British web registration service. That domain name was registered by a Panamanian company, using a Czech registration service:
http://webwhois.nic.u....x=0&WHOIS+Submit.y=0

A web search for 'electric t-shirts manchester' brings up no references to the company, other than its own website and Facebook page. (I'd expect to see a legitimate company listed in lots of trade directories).

The company claims to sell official merchandise but their prices are considerably lower than most official merchandise should be.

Regrettably I suspect that you've been conned by a fraudulent website. You can keep trying the phone number, and speak to your local Trading Standards team, but I doubt that you'll get very far. It might be worth contacting your bank or credit card company to see if they offer any protection if you've made a payment, using their card, without receiving the goods. (Credit card companies, but not banks, are legally liable to refund such payments if the amount is over £100; some companies extend that protection to lower amounts).

Chris

[Jamjar74]

Dear Chris,

Many thanks for the info. I received the same message when phoning. You must have spent a fair amount of time on the research. I am grateful. I will just put it down to experience. THis is the first time I have come unstuck on the web, so not bad going really. Many thanks once again.

Kindest regards,

Judy Jeffery