help help quickly

[Connemmara]

Just went into my hotmail and first time ever BTBroadband (I am with hotmail) they are saying I am blocked due to this and that = anyway they are asking me for a code which I do not have - I am thinking of the code of when this system was set up in 2005 - I dont have it. Does anybody know how to unblock this. It wont let me go further than that first page

MY [email protected]
INSERT CODE (WHICH i DONT HAVE)

NEW CODE CLICKED ON THAT (NOTHING IS HAPPENING)

tHANKS FOR ANY REPLIES

[boxtops]

Ring them, connemmara - any time I've had a problem, phoning them fixes it.

Are you sure it's a genuine email from BTBroadband, though, and not a scam?

[Davethedog]

This is a scam? Is you INP BT? Scan you machine don't ring until you are 100% sure its not a scam.

[Connemmara]

SORRY FORGOT HOW TO SCAN

[Connemmara]

sorry headwreck have completely where to find antivirus

[Connemmara]

sorry meant to say forget to find antivirus scan - where will I get it

[Mosaic]

Hmmm - would BT email you to say that you had been blocked, then ask you for password information by email?
No. It's a scam.
Phone BT and report it - if you can stand their queuing system.
To check if your computer has been fiddled with you need to run an antivirus scan, and then any other useful programs you may have installed such as spybot and c-cleaner.
Find your antivirus program - it might be Norton, Macafee, Avast etc click on it and find 'run scan'. When the scan has run you might see it asks should it delete the following....hopefully it might say 'no threats detected'.

[Mosaic]

To find your antivirus program, click on start and then scroll right down to the full list of programs. it'll be in there somewhere.

[Connemmara]

thanks everybody - I am still in the middle of a full scan it is now an hour and three quarters long now - however I think you are all right as I got into a like a form filling page. asking for my name and country then I got suspicious when it started asking for my credit card details which I immediately stopped. Dont know what to do if I still cant get in after the scan is over. I am deaf and cannot hear too well on the phone to get through to BT any other answers would be grateful.

[Connemmara]

Hi it is me again - and no further on - ran the full scan - then got through to BT but as I am deaf had great difficulty hearing an Indian accent he gave me a number to get through to Hotmail and of course I must have got it wrong because it is the wrong number. I googled it and of course giving numbers to call that very expensive - anybody know hotmail number - he gave me something like 0800 386 550 but it is wrong. Thanks for any replies

[seadogg]

Was your antivirus up to date?

[Davethedog]

Connemara download Malwarebytes: I am not advertising but I have found it very good use the free version don't pay -click download now not buy now.

http://www.malwarebytes.org/

Do not click on any part of the message

[Connemmara]

yes seadog antivirus up to date. still cant get in this morning - after filling the form they are saying temporary error albeit did not give my card details - I dont have a credit card anyway

[Connemmara]

headwreck I did stumble on that site and filled in time and time again - unfortunately left my card details and I hope they dont take the amount out as I was no further on - I am going to have get an expert in. but thanks anyway headwreck.

[daffy654]

How did you manage to read this email if you are unable to get into your email? If you are still able to access Hotmail through your usual manner then you cannot be blocked.

If you tried to change your password via a link in the email then you have probably given the scammers your full login details and they will have been using your account to send out spam, they may also have your banking details and home address from any emails you have saved from online shopping.
Cancel any debit and credit cards you have asap.

[Connemmara]

for attention of daffy654 - I used another email address so I was able to get on to my sites particularly my online banking TG. so far nothing has been taken

[boxtops]

connemmara, if it's a scam your email account shouldn't be affected, have you tried logging in? Also, if you go to the BT Broadband site you should find a "Contact us" link where you can email them through the site, should save you having to struggle on the phone?