I have been with Orange for years ...started as freeserve and in fact my email adress is still a freeserve one.....when I got this laptop and wanted wifi I contacted Orange and they sent me a ROUTER/MODEM free of charge...I connected it up to replace my old speed touch to my PC with an ethernet cable and added the laptop wirelessly to the network...the full instructions came with it and went perfectly.....never dropped a connection since......try that route if you like.......quite simple.