stuck on train

[slinky.kate]

son went to edinburgh yesterday,got the train because its so hard to park the car,he and his girlfriend got on the train at 9.30 pm,broke down and didnt get home til'2 am,even had to get a taxi as the buses were only running every hour,he didnt get reimbursed for his tickets,nothing and he is out of pocket,is this fair????

[vodkancoke]

I think when it's a train problem you need to find a member of staff and they should give you an address to write to and they will reimburse you by cheque.

Just as a side thing, if he ever has to come into Edinburgh again, there is a public car park next to the station and the council building. I park there every day for work. There are loads of spaces every day and its much cheaper than most car parks and cheaper than parking on a meter, :)

[slinky.kate]

thanks voddie

[NOX]

Certainly in England if it's their cock up and something has broken down they are obliged to get you to your destination. When we lived in North Wales this frequently happened returning from London and you simply find a member of staff insist they get you there and they usually get you a taxi, but they don't generally do it unless you kick up a fuss.

[Canary42]

I think you'll find the TOC's TOR require them to give a refund in these cases.

[mushroom25]

obtain a "customer comments form" for the relevant train company for the disrupted journey (if Edinburgh presumably Scotrail or EastCoast), complete the form indicating the train on which the problem occurred and attach the train ticket for the journey. The extent of delay occasioned will determine the amount of recompense, but it will be provided in the form of travel vouchers, not cash or cheque.

during a period of disruption caused by flooding last year, a delay of 3.5 hours got me £45 worth of vouchers from virgin trains.

[boxtops]

the train conductor should have given him a form, if he asked for one.