do not go with anything you see on tv, or those who are about in shopping areas, malls, as they are rip off merchants. Good advice from cath, seek
about Martin Lewis website, moneyexpert, and you should be able to do it yourself, otherwise you will find that anything you do get back goes to the shysters. I telephone my bank some time ago and after a short time received a call and an apology for customer services and received
550 quid back which was good.