Quizzes & Puzzles0 min ago
Anybody else had these problems with BT?
18 Answers
For nearly 2 years I have paid my total months bill with BT by full direct debit each month (so never have any outstanding balance) but for some unknown reason and without authorisation they changed me on to quarterly direct debit and took £74 (instead of £51) from my account 2 weeks ago. I rang them they said they would put me on a better (cheaper £35) package and refund my £25. However today they have taken another £73 from my account (so nearly £150 in 2 weeks), and have NOT received the £25 refund. I rang them and they apologised and said to ring my bank for an indemnity form so my bank can reverse the payment which came out today. Anybody else had this kind of problem with BT recently? Surely they cant keep taking unauthorised amounts from my bank account?
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For more on marking an answer as the "Best Answer", please visit our FAQ.I left BT at the begining of Febuary yet they still charged me for the entire month of which I only got £6 back, so I cancelled my direct debit only to then recieve another bill for March. That one they admitted was a mistake so I didn't have to pay, but if I hadn't cancelled the DD they would have still taken the money.
Not to mention the emails they kept sending telling me I was near my broadband usage limit and would I like to upgrade, when I hadn't even used a quater of the allowance!
I'm glad I left!
Not to mention the emails they kept sending telling me I was near my broadband usage limit and would I like to upgrade, when I hadn't even used a quater of the allowance!
I'm glad I left!
Hope this link helps:
http:// bt.cust help.co ...-can -i-pay- my-bill %3F .
If I were you, I would cancel the Direct Debit and set up a Monthly Payment Plan,which does not attract any extra fees. At the end of the day,they need you more than you need them.
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If I were you, I would cancel the Direct Debit and set up a Monthly Payment Plan,which does not attract any extra fees. At the end of the day,they need you more than you need them.
Boxtops that is a Monthly Payment Plan where you decide a set amount you want to pay each month. Mine was a direct debit for the total cost/useage for that month, so fluctuated slightly each month. I have never had any problems until last month when they changed it to a quarterly direct debit in error. Now the problems have begun ! If they cant get this right I will go back to a quarterly paper bill.