Littlewoods catalogue

[Kassee]

I have been a customer of Littlewoods catalogue for many years and for the very first time recently an order did not arrive. The order consisted of a number of garments totalling £90. I have telephoned them a number of times, first they told me to wait a week or two to see if it arrived. The next time they said they would get a manager to ring me and tell me what had happened - but no-one rang back. Now my statement has come with £90 of garments added to it, and I need to pay the first instalment of £20 by 4 May. If I don't pay, interest will be added.

Surely they can't treat me like this. I haven't received the order - can they really expect me to pay for it. I just don't know what to do.

[joko]

postdog...i had a similar thing happen to me - claimed they had knocked and knocked at my black front door for about 3 days in a row and i hadnt answered - my door is white...
(another company - not littlewooods)

[Shop_Direct_Help]

Hi,

Just to clarify any confusion rasied by the earlier post, we monitor social media sites such as, Money Saving Expert, Yahoo Answers and many others so we can help further with issues raised through these channels.
If you would like us to help you further, please email us at [email protected]

Many Thanks

Layla

Littlewoods Help Representative

[cathfromsaron]

yes, telephone and explain the situation ...

if you haven't signed for them, they need to know!

obviously the computer doesn't know you, so on't take it personally!

[boxtops]

Layla from Littlewoods is obviously keeping an eye on things - I'd email her on the address she suggests (twice). Meanwhile, don't pay ANYTHING - it's found to be their fault they will have to refund the late payment charges. Stop phoning them, do everything in writing (by email or RD letter) then you have an audit trail of your correspondence with them.

[girneli]

Same situation here.

on 1 June 2012, I bought a car radio for £79 and a mobile phone for £500 from littlewoods to pay in 20 week. They never arrived although I paid extra £4.95 for them to be delivered the next day. It has been 1 month 10 days and have been calling them every day, they kept saying, they were investigating it and shockingly, I was told today that the currieer informed them today that "the parcels were actually delivered". Unbelievable. They now told me to send them my signature on an official paper...
Anyone knows what my rights are?